Double Glazing Contract Advice

A good double glazing contract is designed to protect you as well as the supplier and fitter. Always make sure you understand and agree to a contract before you sign it. Obviously never sign a contract you haven’t read thoroughly and don’t ever sign a blank form to save time.

It matters where you sign a double glazing contract. If you sign in your own home you will be covered by Cancellation of Contracts regulations, governing agreements made in a consumer’s home or place of work. These give you a 7 day cooling off period starting from when the supplier explains your rights to you in writing. Note, that if you agree for work to beginning within those 7 days this cancellation period is invalidated.

When reading a double glazing contract, it is a good idea to check the following points:

    Price and any listed fees for additional work
  • Is VAT included
  • A detailed description of the materials used and work to be carried out
  • The contractual timeframe for the work to be undertaken and completed
  • Any agreed extras
  • A clear outline of agreed payment details including details of the deposit
  • Your contractual rights to cancel and whether any money you’ve already paid is forfeit. Always read the small print.

When dealing with double glazing companies, it’s recommended that you check how long they have been in business, their relevant insurances, registration with self-assessment bodies such as FENSA and CERTASS and ask if you can get any recommendations from local satisfied customers.

It’s common sense to get multiple quotes; at least 2 to 3. makes this process very easy, without you even having to lift the phone.

Then signing a contract and paying a deposit, it is sensible to safeguard your right to change your mind by paying using a credit card. This covers you by the Consumer Credit Act.

Further information and useful tips can be found on the following pages: