When you buy double glazing, you are protected by laws from the minute you sign a contract with a business. So if something does go wrong, you can really feel protected in the understanding that you have rights.

We’re going to go through some of those rights you have when you purchase double glazing.

But when you pick a double glazing firm, keep in mind to look for one with good reviews and an extended trading history. That way you are much less most likely to encounter troubles.


Beneath the Customer Contracts (Data, Cancellation and Extra Charges) Regulations 2013, your double glazing company has to give you a minimum of 14 days as a cooling off period.

But they only have to do this if you sign a contract away from their premises, for example if you sign at residence or on the web.

If your double glazing firm is going to match a common size window, you can cancel within 14 days from the delivery date. You can get your windows installed within the 14-day cooling off period, but the installer will normally ask you for your express consent to do this.

If you do enable the company to install your windows just before the cooling off period has ended, you are going to be responsible for any expenses the business incurs fitting and removing your windows if you later cancel.

If you are receiving windows made to measure or custom produced, there won’t be any automatic appropriate to cancel. Your double glazing organisation might nevertheless give you a right to cancel in their contract, so you ought to check and see whether you will lose any cash if you do cancel.

Your rights if you have problems

Hopefully, nothing at all will go wrong in the course of or soon after you have your windows fitted, but there are laws that shield you if something does occur.

The Supply of Goods and Services Act 1982 states that double glazing needs to:

  • be made with supplies that are ‘fit for their purpose’ and made ‘of a satisfactory quality’
  • be installed with ‘care and skill’
  • be what you ordered

If your double glazing installer does not meet these requirements, they are in breach of contract and you have the right to have the windows repaired or replaced. The business can choose whether they will repair or replace the windows, and can pick the cheapest option.

Installers have to also make certain that they carry out the remedial work inside a reasonable timeframe but also have to not cause any inconvenience to you.

Other methods to defend yourself when you get double glazing

Check they are registered with a competent persons scheme

When you are looking for a double glazing business, it is worth checking whether they are part of a Competent Persons Scheme, such as FENSA and CERTASS. These schemes make certain that the installer is competent and they are vetted, so you have peace of mind that they are a respected installer.

They are also able to self-certify that their work meets Building Regulations, which will save you from having to notify your nearby authority yourself.

Pay by credit card

If you pay for your windows by credit card, you are protected by the Consumer Credit Act 1974. This implies that your credit organisation is equally liable with the double glazing business for any breaches of contract, so if the firm tends to make any promises about its products they can not keep, you are covered.

Also, if the organisation goes out of business just before they complete your perform, you can claim for the expense of having the work finished from your credit card provider.

Bear in mind, you never have to pay for all the work by credit card – you could just pay the deposit on the credit card and nevertheless be protected.

Now that you know your rights when you buy double glazing, you can really feel assured that you know what to do if there is an issue. If you are looking for double glazing quotes, just use our service to get up to four totally free quotes from reliable firms.

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